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UX/UI Design | 2021

Reserva is an dining experience app designed to be accessible to everyone, including individuals with disabilities.

The restaurant industry has long struggled to provide truly inclusive experiences for all patrons. Our challenge was to identify and address the unique needs and pain points of customers with disabilities throughout their dining journey – from making reservations to enjoying a contactless dine-in experience.

Overview

Goal

Understand the specific challenges faced by individuals with various disabilities when interacting with existing reservation and food delivery apps

  1. Identify critical gaps in accessibility features within the current market offerings

  2. Gather insights on how to create a more inclusive and enjoyable dining experience for all users

Develop an accessibility-friendly app that allows users to reserve a table, order a delivery or pick-up, and enjoy a seamless contactless dine-in experience. The app will also provide insights on local restaurants, share reviews, and offer special discounts on eligible restaurants.

Criteria for Comparison

  1. Accessibility Features

  2. Reservation System

  3. Pre-Order Functionality

  4. Delivery/Pick-Up Options

  5. Contactless Dine-In Experience

  6. Local Restaurant Insights

  7. User Reviews and Ratings

  8. Special Discounts and Offers

Approach

Research

Customers with disabilities face significant challenges in making reservations, pre-ordering meals, ordering food, and enjoying dine-in experiences due to the lack of accessible features in existing apps.

Competitors does not offer dine-in pre-order through the app

  1. Customizable menu interface to accommodate various visual, auditory, and cognitive needs

  2. Contactless ordering and payment solutions designed for users with limited mobility

  3. Real-time accessibility information for partnered restaurants, including detailed floor plans and assistive equipment availability

Competitors

  1. OpenTable

  2. Yelp Reservations

  3. Zomato

  4. DoorDash

  5. Uber Eats

Audit

Approach

Design

Reserve table and pre-select order ahead

Leave comments, Request Accessibility, Confirmation system

Usability Test

Validate the overall usability of the reservation, pre-order, and payment processes

  • Difficulty to use the navigation

  • Difficulty to recognize icons of the accessibility request

  • Completion of the key tasks without frustration

  • Difficulty to place an Order